BEST RATE GUARANTEE
If you find your room online at a lower price within 24 hours of making your booking with the same booking conditions, we will match it.
Just contact us on Free phone 1800-501901 or International +353 53 9484000 within 24 hours of making your booking with details of the website.
We will match your rate if:
- You have an existing reservation with our own website
- You are still within the cancellation period of your booking
- The lower price is still available when we check and is still bookable online
- The lower price is for the same room that you’ve booked with our website – same check-in and check-out dates, the same room type and the same booking conditions (dinner included, non-refundable, etc.)
The Best Guarantee does not apply to rates that are not generally available to the public over the Internet, including private rates, rates that are part of a package, corporate or travel agent rates, conference rates and any rates that are targeted towards a specific group of individuals and not the wider public.
We are being very flexible on movement of dates for all hotel stays throughout this Covid Pandemic. We are working with you on this and anyone who contacts us in a reasonable amount of time, who wishes to reschedule their booking we can accommodate (subject to availability) and hold their reservation for that new date subject to the best available rate.
Please note, if you have booked through a third party agent, i.e. booking.com you will need to contact them directly.