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ETIQUETTE

In order for your experience at Cocoon to be as enjoyable and carefree as possible we urge you to book your required treatments in advance. Whilst we will of course facilitate you as much as possible we cannot guarantee availability if left until day of arrival.

Clients are required to arrive at least twenty minutes prior to your appointed time, to relax and feel the calm and wellbeing ambience created for your benefit. If you are running late for an appointment please call, unfortunately your treatment may be reduced accordingly.

A credit card number will be requested on booking.
Cancellations can only be accepted up to 24 hours prior to a booked treatment. If a cancellation is subsequent to this, we reserve the right to apply a full charge.

You may be asked for medical details which are confidential and for your safety we ask that you give full details of any relevant medical history, illnesses, allergies or medication prior to any treatment.

Please inform us if you have High Blood Pressure, have had treatment for Cancer in the last 5 years or are pregnant when booking as this may limit your choice of treatments.

Please note the contra-indications for each treatment which may alter your choice when booking.

Please be advised that no children are permitted in Cocoon Spa, and all clients must be over 18 to receive treatments.

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